Repair Policy

Water Alkaliser Warranty

Alphion, Delphi, and Melody Water Ionizer

5 Years Limited Warranty

  • 2 Years parts and labour
  • 3 years free labour (guaranteed maximum of $195 for the most expensive repair)

Note: warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas.(Conditions Apply)

Venus Water Ionizer

2 Years Limited Warranty

  • 2 Years parts and labour

Note: warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas.(Conditions Apply)

General Products

Standard 1 year warranty (Conditions Apply)

AlkaWay is not responsible for damage in transit of repaired items.